Contact
Nobody's watching. Ask us anything.
We're a small New Zealand business, and a real person answers every email — no ticket numbers, no chatbot, no being told to go read the FAQ.
We aim to reply within one business day.
What people usually ask
Is the packaging really discreet?
Yes. No invoice, no pricing, no paperwork, and nothing on the outside of the parcel that hints at what's inside. Your bank statement says Chewse.
How fast do you ship?
Orders are dispatched within 24 hours on business days. Delivery is usually 1–2 days in Auckland, longer further south. Couriers can be unpredictable — if yours is dragging, email us and we'll chase it.
Where's my order?
You'll get tracking by email when it ships. Send us your order number and we'll follow it up with the courier for you.
Something's faulty.
Email us with your order number and what's gone wrong. We'll sort it — see our Returns page. You won't be out of pocket for a product that didn't work.
Can I ask for a recommendation?
Genuinely, yes. No judgement, no awkwardness. Tell us roughly what you're after and we'll point you somewhere sensible.
Hours
Monday to Friday, NZ time. Email over the weekend and we'll come back to you Monday.